Frequently asked questions

The same full list for both: walls washed, skirting boards, doors and frames, power points and light fittings, inside the oven, rangehood and every other appliance, inside all cupboards, drawers and wardrobes, windows inside, bathrooms scrubbed and tiles wiped, and all floors vacuumed and mopped. The garage and the outside of the windows are the two things people add on top. If your property manager has their own list, send it through and we work to that.

The inspection result is the property manager's call, not ours, so we do not guarantee it and we do not offer a bond-back guarantee. What we can promise is the clean: if the inspection flags something we should have cleaned, tell us and we come back and finish it at no charge. Let us know within a few days of the clean and we will book the return visit.

An oven deep clean is included in every deep and end of tenancy clean, and it is an add-on to any other clean. Vacuuming the garage floor is an add-on to any clean. Carpet shampooing we do not do ourselves - it needs its own gear and drying time - but we will put you onto a specialist we work with and line the two jobs up so they happen in the right order. Everything we do charge for is listed on your quote before the day.

Yes. A one-off, or spring clean, is a deep clean for a home someone still lives in: the full deep cleaning list, done in one visit and cleaned around your furniture and belongings. The house cleaning page calls it a one-off so it is not confused with the regular schedule, and it is the clean people book in spring - or any time the place needs a reset. Decluttering is not part of it: we clean, we do not sort or throw things out. An end of tenancy or move-in clean is the same list on an empty property, which takes longer because everything is cleaned to inspection standard.

A regular clean keeps a tidy home tidy: kitchen, bathrooms, floors, surfaces, switches and handles. A deep clean is the reset button - it adds washed walls, skirting boards, doors and frames, power points and light fittings, blinds, windows inside, the rangehood and filters, and the inside of the oven, fridge, dishwasher, cupboards, drawers and wardrobes. Many customers start with a deep clean, then keep it up with a regular schedule.

It is the clean that happens after the builders finish and before anyone moves in. Construction dust gets everywhere, so we go top to bottom: every surface wiped including power points and light fittings, skirting boards, blinds, doors and frames, windows inside with sills and tracks, inside every cupboard, drawer and wardrobe, and the stickers and decals taken off appliances, toilets and windows. Floors are vacuumed and washed last. Taking rubbish to the tip is an add-on.

Yes. A renovated kitchen or bathroom throws just as much dust through a house as a new build does, and the rest of the home usually needs a full clean too. We quote the whole affected area, not just the room that was worked on. Post-build cleans are priced by phone rather than online, because a finished new build, a house still under construction and a single renovated room are three different jobs - call us and tell us which one it is.

Once every trade is finished and off site, with power and water on and the property empty of tools and materials. If painters or floor layers come back afterwards the dust comes with them, so we would only be doing it twice. Talk to us early about dates though - handover weeks book up fast.

Home cleans are priced per visit, at a price we agree before we start - no meter running by the hour, and the price builder on each service page gives you a starting price straight away from the size of the place. Office and commercial cleaning is priced by the week instead, from how many cleans you want and how long each one takes. Post-build cleans are the one job we price by phone. Either way we confirm it once we have seen the place: send us a few photos or a short video, or we come out for a quick look, and from there the price is firm.

They are total cleaning hours. One cleaner does the work, so that is also how long we are there. If a job ever needs a second pair of hands, those hours get split between them and the price does not change - you are paying for the cleaning, not for the time we spend on your doorstep.

Yes - cloths, chemicals, vacuum, mop, the lot. If you prefer us to use your own products (for allergies, surfaces or personal preference), just say so and we will.

Yes, per visit. A weekly, fortnightly or monthly clean is upkeep, so each visit is shorter. A one-off is the full deep clean list, which takes longer, so it costs more for that one visit. The hourly rate is the same either way; what changes is the hours.

SHEER CLEAN covers Papamoa, Mount Maunganui and Tauranga, and the towns around them - that list is where we are most days rather than a limit. Every service we offer - regular home cleans, deep and end of tenancy cleans, Airbnb turnovers, post-build cleans and commercial cleaning - is available across the whole area. Not sure if you are in range? Ask - if we can get there, we will.

The same person every time. SHEER CLEAN is owner-operated, so the person cleaning your home is the one whose name is on the business. It is also why a regular clean gets better as it goes: nobody has to be shown around twice.

You do not need to be there. Most regular customers give us a key, a garage code or a lockbox pin, which we log and store securely. For the first visit and for end of tenancy cleans we like someone there at the start and the end for the walkthrough, but it is not required.

SHEER CLEAN does. We do deep, end of tenancy and moving cleans across Tauranga, Mount Maunganui and Papamoa, and everything included is listed on our site. If your property manager has their own list, we work to that.

Yes. SHEER CLEAN cleans homes right along the coast - Papamoa, Mount Maunganui and Tauranga - on regular weekly, fortnightly or monthly schedules as well as one-off deep cleans.

Yes. SHEER CLEAN cleans offices and commercial spaces across Tauranga, Mount Maunganui and Papamoa, scheduled around your business hours rather than through them.

SHEER CLEAN does. We do post-build and renovation cleans across Tauranga, Mount Maunganui and Papamoa - construction dust off every surface, stickers off, inside every cupboard and wardrobe, so the place is ready to hand over.